FAQ

Frequently Asked Questions

  1. Q: What products do you carry?
    We like to think of ourselves as a “grocery store for business.” The majority of all products you order to keep your business running smoothly can be found at Tennessee Office Supply. Products include, general office supplies, paper products, janitorial and break room supplies, office furniture, custom printing, ink and toner supplies, business machines, along with the services of professional furniture design and furniture installation. There are close to 60,000 different products available for next-day delivery nationwide.
  2. Q: How do you compete against the large nationwide chain stores?
    We aren’t sure how we are able to do so, but the fact is that most of our clients tell us that our pricing is equal to or lower than even our largest competitors. This may be due to the fact that we do not spend millions of dollars in national advertising programs and build large retails stores. This allows us to keep our overhead low and pass the savings on to our clients. We purchase directly from many of the same suppliers from which even the largest national competitors purchase.
  3. Q: How should I obtain pricing from Tennessee Office Supply?
    If you have never done business with Tennessee Office Supply before, we recommend that you share a list of your most commonly used items with your account representative. Your representative will be able to give special pricing on those items for you that will usually be lower than our normal everyday pricing. After those items have been priced, you may run across more expensive items in the future, such as furniture or machines. As all our prices are negotiable, do not take the standard pricing online as your “official price.” We are dedicated to giving you all the reasons why you can do business locally and will be happy to match our competitor’s pricing.
  4. Q: What is the advantage of doing business with a locally owned and operated company?
    The profit made from a business tends to circulate through the community of its home office location. As money is circulated in that community, it continues to generate additional sales tax revenue and supports other businesses in that local economy. Tennessee Office Supply is based in Johnson City, TN and as the majority of our competitors have been bought out by larger companies over the years, the choices of supporting your community have been reduced. We are now one of the very few locally owned and operated office supply companies in Northeast Tennessee. The question is, which community do you prefer to support?
  5. Q: What kind of payment methods do you accept?
    We accept Visa, MasterCard and American Express. We also are happy to set up commercial accounts with Net 30 day terms upon approval. With our many flexible billing options, you may find that we can save you time and energy. For our local accounts, our drivers simply deliver a copy of an invoice with each delivery and we ask that you pay the invoice in full within 30 days. Credit card orders must be paid at the time the order is placed and will not be accepted for payment after the order has been invoiced.
  6. Q: What should I do if I find a lower price from your competitor?
    Notify your account representative immediately or contact us. As we strive to keep all our products competitively priced, we do have close to 100,000 items in our database and it is very difficult to make sure that all of them are the lowest possible price. Our reps have the ability to add items to your account with fixed prices, so whether you order online or by some other method, that price will remain on your account until you are otherwise notified.
  7. Q: What happens if I want to return an item that I ordered?
    If the product is not a special order and was purchased within the last 30 days and is in the original packaging, it may be returned to us without a re-stocking charge. Simply provide a copy of your invoice and attach it to your product and return it with our driver. Credit will be issued on your account for that product. Certain products, such as toner cartridges, generally have a 1 year warranty and can be returned without penalty if they are defective.
  8. Q: How should I place my orders?
    However you want to! We accept orders online, by fax, phone, phone app, in person, or however you wish to place your order! We have accepted orders written down on napkins!
  9. Q: Why should I do business with Tennessee Office Supply?
    Because we have the best pricing, the best service, the most technologically advanced, the most flexible, and best of all we are local!